Friday, September 18, 2009

The TV saga continues...

We went back on Wednesday and the door was wide open. John and I just stood there in the doorway until Jim (the TV guy) acknowledged us.

Jim: Are you here to pick up your TV?

Us: uh, YEAH!

Jim: Good. (tells a kid to get our TV)

Me: Can you explain to me why you didn't bother to call your customers to let them know what the heck was going on?

Jim: I have been on the phone every night this week with customers, but each phone call has been 30-45 minutes long. You were on my list to call tonight.

Me: It's been 7 weeks since you picked up our TV, and 4 weeks since we came here last. I have been calling you and emailing you without any responses. How can you run a business without a phone and then close your doors without informing us.

Jim: Ma'am, this is my first time here in weeks, and if you have to know, I was in the hospital for 5 days.

Me: Don't go there. I work in a hospital everyday. I see patients working from their hospital beds as they are recovering from major surgery because they know that they have people depending on them. You were in the hospital for 5 days, not 5 weeks! What were you doing the other 6 weeks?

The kid and Jim come around the corner with the TV.

Me: Should I even ask if it is fixed?

Jim: It's not fixed.

They load it in the car, and we leave.
Noticed how not once did he ask for our name or what TV was ours. He met me once 7 weeks ago. How could he know exactly who I was and what TV was ours unless he didn't have that many customers.

Also, I know that I was a little insensitive to the fact that he probably had a heart attack, but when you run a business, you need to let your customers know why you are not around...especially when you have a piece of their property for almost 2 months.

When we got home, we went to mount it above the mantle again and then realized that he had put the bracket on totally backward and upside down. So, we had to fix that.

We are so annoyed that I don't know if we are even going to try to have it fixed now.


pajama mom said...


i still think you should get it fixed if it is still under warranty...

WASPY GIRL said...

I have no sympathy for this gentleman.

bluzdude said...

Better make sure it's actually YOUR TV.

The least he could have done it put a sign in the window or something. Heck, he could delegate that...